SHIPPING POLICY

ESTIMATED DELIVERY:

Shipping estimated are based on average delivery times, we ship to both USA, Canada and Europe. 

 

HOW LONG WILL I RECEIVED MY NEON SIGN?

Receiving Time = Processing Time + Shipping Time

Orders will be processed within 24-48 hours.(Business Days) And all of our product are handmade with the best quality. Normally, it takes 2-3 days for production and 3-7 days for delivery. For standard orders, customers typically receive the product within 10 days. It is available for you to choose “Rush My Order” option at checkout page, and email us to let us know the date you need your neon sign arrived.

 

HOW DO I TRACK MY ORDER?

We’ll send you a shipping confirmation email when your order ships. If you do not see the email, please check your spam folder.This email contains your package tracking number and the parcel carrier handling your shipment. You’ll be able to track your package by clicking on a button in that email. You can also check the status of your order anytime by first signing in to our site then going to the Account Details section. Go to Order History, then Order Details to find information on the shipping method and the tracking number. Should you have any additional questions about your order please email us at service@customvvv.com

Or track your order here.

 

WHAT SHIPPING METHOD DO YOU USE?

 Express like DHL/Fedex/UPS is our first choice for fast delivery and reliable services.

WHAT HAPPENS IF MY NEON SIGNS ARRIVES DAMAGE?

If you find out your neon sign was damaged, you can email us at service@customvvv.com and send us detail pictures of the damage. We will respond and give the solution ASAP.